Obviously, we are in very difficult times at present but we wish to reassure you that we are here to help you as always. However, we will be monitoring the situation, and acting upon certain directives from the Government, rules which are changing day by day, to help keep us, our staff and you as safe as possible during this current outbreak.
We will be available 24/7 via the telephone or email. When the time comes to arranging a funeral, we as a Company feel that it is best for the funeral arrangements to be made either over the phone, by email or in person at the office, preferably with no more than 2 people present, or if you are in self-isolation it may be best to send a representative to do this on your behalf. However, in very exceptional circumstances, we would consider making arrangements at your home as long as no family member in the household that we would be attending is self-isolating.
We are endeavouring to carry out all funerals as normal as possible. These are difficult times for all of us, and especially for you if you are bereaved. Rather than us put in a long wordy document for you to read, please do not hesitate to contact us at any time to discuss funeral arrangements or any other worries that you may have.
During this time, if you want to attend the office for any reason, it would be advisable to ring beforehand as we may have to close the office for short periods, at short notice during this outbreak due to us being a small family firm.
Assuring you of our best attention at all times.
Take care and stay safe!
Peter & Sean Smith