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Words from our customers


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My mother died on Oct 24th 2020 after two very traumatic weeks in Hospital, so when choosing a Funeral Director, I was looking for someone who could guide me and my family through the whole procedure with as little stress as possible. From the very first telephone call with Sean Smith, I felt confident and comfortable as through his efficiency, patience, and kindness he showed me that he had everything under control at all times.

The funeral was arranged locally and in these 'Covid' times (only a small amount of family were able to attend the funeral), Sean was able to source all my mum's favourite hymns, sung by various choirs and these were played at the funeral, filling the church with music (my mum would have loved it)! Sean spent hours on this task as he had to match all the music with the words in the 'Order of Service' (who knew that the same hymn could have so many versions)! We used a local Catholic Church but my mum wanted to be buried with my late father in Pickering, North Yorkshire and I thought that this would be a logistical nightmare! Once again Sean took all the worry from us and contacted the local council, gravedigger and local Catholic priest who officiated at the burial. Sean's thoughtfulness and kind attention to detail throughout the whole process was fantastic!

My family and I would like to thank Sean and his colleagues for looking after my mum so well. They were professional and efficient throughout whilst being understanding and attending to every detail, I cannot recommend them enough!

Teresa - January 2020

On behalf of all the family I would like to thank you and your team for the caring and very professional service given in all aspects of organising my parents funeral. Everything went perfectly. Once again thank you in very difficult times.

Graham - June 2020

I wanted to thank you for the most beautiful, perfect funeral for my Mum yesterday. I felt so proud, my Mum would have loved every minute of it.  Thank you for taking care of her from the moment you collected her from Mill House.

Your service that you delivered was kind, caring, professional and  superb, it was exactly how I and my family wanted it.

Also thank you for taking the flowers to my Grandmothers grave, its was a real pleasure to be able to go and see them last night.

You organised everything so well.

Rachel - May 2020

Thank you for looking after our father as he was such a special man. 

I was very apprehensive in coming in to see dad but it was perfect. 

You and your company were so professional and personable and made us all feel special.

Thank you for everything and the day was a perfect send off to a father who deserved it.

Thank you very much.

Elizabeth - April 2020

I just wanted to say a big thank you for Dad’s funeral yesterday. Despite the challenging and restrictive circumstances you were so kind and made it the best that it could be.

We are all so very grateful to you and your team.

Louise Brown - April 2020

We wanted to pass on our thanks and praise for such a wonderful you all did with our Dad.

From the first phone call to Peter, to meeting Sean and putting my sister and I at ease, all the way through to a really respectful and lovely service yesterday.

Adam Gibbons - March 2020

A note to say a heartfelt, big thank you to you both for making my wife’s funeral - so very smooth and for dealing so well with both the bureaucratic requirements and our family’s particular wishes on how the funeral was organised.  

Your tone with us was just right - not over the top and not ingratiating at all. 

Thanks again 

March 2020

Dear Peter and staff

On behalf of myself, Becky, Johnny and Hannah we would like to say an enormous thank you for all your superb professional services in the organisation of John’s funeral.

From the moment I telephoned to inform your firm of John’s death to the burying of the ashes we felt completely confident that everything would be handled as we wished. Nothing was too much trouble and you made an extremely large funeral run smoothly.

You made a very hard time a little bit easier.  Thank you so so much.

The Shuker Family

Shuker Family - February 2020

After suffering 2 bereavements within 6 weeks I can honestly say that I found the services provided by Peter Smith & Son were carried out with compassion, sensitivity and proprietary.

With little personal experience of funeral planning I found their guidance and experience to be informative and extremely helpful.  Their awareness of my family’s situation and grief, along with their understanding, made things much easier in what was a difficult time for myself and my sons. 

The sudden and unexpected loss of our Daughter, Sarah-Jane came as a hammer blow to us all, and subsequently the loss of my Wife 6 weeks later, made things undeniably difficult to come to terms with.  At all times Peter and Sean shone through and their experience came to the fore, any problems were solved quickly and easily and their attention to detail was always paramount.

I would have no hesitation in my recommendation given, in the circumstances surrounding a bereavement, all sense of normality disappears.  Peter, Sean and their team can be relied upon to bring calm and a sense of peace to the situation.  Their experience and discretion is beyond measure.

Steve Plant – November 2018

Thank you for all the caring and efficient manner in which you carried out my husband, Dion’s, funeral.  We all, as a family, found this very stressful day very calmly organised and supportive.

Judy Hickin – March 2019

Dear Sean, Thank you so much for the efficient way you carried out Roy’s funeral. You were so kind, patient and helpful and on the day everything went so smoothly. Thank you again for your excellent service.

Lesley Bateman – April 2019

Peter & Family, I would like to thank you for your help in smoothing the pathway in the arrangements for Mums funeral and how wonderfully perfect the day was (even the wet feet). 

I can’t thank you enough for lending your ears on every meeting.  I hope and trust that you all go from strength to strength.  Thank you.

Karen Carter – August 2018

Dear Peter, I am writing on behalf of myself, my brother-in-law Ken, and my nieces Andrea and Nicola, to express our heartfelt thanks to you and all your colleagues for the most sensitive, efficient, and friendly manner in which you dealt with the funeral of my dear late sister, Sue.

Having known you personally for many years I knew we could rely on you to carry out the necessary duties in an excellent manner, and we were not disappointed.

Judy White – December 2018

To Peter & Family, I wish to say a big thank you so much for everything you did for my family & Ken! Everything was first class and so warm and friendly.

Dorothy & Paul Ayris – January 2019

To The Smith Family, Thank you for the special send off you gave my husband and special kindness you gave me! 

Pauline Hayton – February 2019

To Peter and All, Thank you so much for everything you did. You made the worst time of our lives more bearable by your compassion. Your service and dedication was exemplary.

Karen Grove & Family - June 2018

Dear Sean,

Thank you on behalf of our family, for the efficiency demonstrated by your company and of course the friendliness that you showed us.

It all contributed to an excellent day. Everything was quietly and efficiently carried out, you guided us without being bossy!

Pamela Pegram - May 2018

Thank you all so much for taking care of all the details following my husband's passing.

Your kindness, compassion and support have been so comforting through this most difficult of times.

Thanks to all of you for the caring you showed each time any of us came to visit him and for treating him with respect and dignity.

The day of the service went so smoothly and your quiet support made the day a little more bearable.

Thank you also for showing his brothers and nephews how to carry his coffin and for allowing them to do it, I know it meant so much to them to be able to do one last thing for him.

Michelle Waldron - April 2018

Thank you for all your care and attention taken over Mum's funeral. Every aspect was gently and compassionately done.

Suzanne Bunce - March 2018

Hi Peter,

We just wanted to say a big thank you for all you did helping us before and especially on the day of the funeral with such extreme weather conditions.

I think Mum was probably looking down on us having a giggle at us wondering up to the graveyard with the snow pouring down.

As always the service we received from you was so professional and made arrangements at this difficult time run smoothly.

Bless you all!

Anne-Marrie Shepperd - March 2018

Very many thanks for your able and kind arrangement of the funeral. We could not have wished for a more understanding person.

Peter Gaskin - February 2018

Thank you so much for the beautiful service yesterday - and for all your help over the past couple of weeks.

That Dad and I were able to give Mum such a wonderful and worthy farewell was in very large measure down to you and your family. You were there for us when we needed you most in our own personal ‘Darkest Hour’.

Frank Churchill - February 2018

You are all so professional and everything was beautifully executed.

We couldn't have asked for a better farewell.

To know she was in your safe hands made all the difference at such a difficult time.

Georgina Elliot - February 2018

Dad and I wanted to thank you for the way you handled my mother’s funeral recently.

Sean was warm,  kind and very respectful and having him as a consistent contact throughout meant we didn’t have to keep explaining ourselves. 

He was completely reliable, took care of everything and was a step ahead of us all the way.  Wherever we looked he was already there and the quality of communication and attention to detail from everybody was impressive.

Your team made light work of something that needed to be spot on at a difficult time, we cannot recommend them highly enough.

Liz Fairfield - January 2018

Many thanks for the way you all managed Mum's funeral. All the arrangements were first class and you made it trouble free for us all. Mum would have been pleased with the fine send off she had.

Ian Green - December 2017

Heartfelt gratitude to Peter Smith, Sean Smith and Ian Fifield who treated my mother's body with respect and dignity. Her body is buried in "Applecross" Wester Ross. Thanks for the care and compassion towards myself before and after her funeral a few months ago.

God Bless you for being there and going the extra mile in every way.

Can't thank you and your firm enough.


Victoria Howe - November 2017

Thank you for arranging Jackie’s funeral so faultlessly. It all went very smoothly and simply as she and we wished and the flowers were lovely.

John Onslow - October 2017

I would like to thank you all for giving my mum a wonderful send off. Everything you did was what she wanted.

Pat Pitts - October 2017
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